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The majority of businesspersons know how important online reviews are to their business relationships. Positive reviews can attract potential clients to your company. On the other hand, negative reviews can have an adverse impact on your business. They can make potential and existing customers to look elsewhere.
If you run a business on the internet, you may realize that some competitors may try to spoil the name of your business using false Google reviews. This is a big problem for a lot of firms. The following are a few tips that can help you get rid of fake Google reviews.
Deal with the false review. It’s not easy to respond to negative comments but it’s a step that Google recommends. Without taking this step, you won’t be able to eliminate false reviews. Responding to fake reviews helps you notify other web users that the review is false. Replying to a review may lead to a dead end. So, you need to do more to ensure the baseless content is taken care of.
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Another great way to eliminate fake reviews is to flag the comment. This is a very simple process that you can achieve with one click of a button. Next to the user’s name, there’s a flag. When you click on it, you’ll be redirected to another page that allows you to report a violation of policy.
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Call Google and inform them about the false review. This may take some time but it will be fruitful in the long run. You have to be persistent to ensure action is taken against the review as well as the reviewer. To reach Google, you’ll have to use your Google business listing account. On the menu tab, click “Support”. On the right hand side, a popup support menu will appear. You can decide to chat via text or make a phone call. While on phone, state the user’s name, fake review and violated policies. This will make it simple to get rid of the fake review quickly.
Sometimes Google may not attend to you. To remove the review, you may need to take legal action. It’s advisable to subpoena Google to reveal the identity of the reviewer. Google can figure out the user’s IP address. After getting the identity of the user, you can sue them or settle the matter out of court.
Dealing with false Google reviews can be difficult. However, it’s doable. It’s imperative that you get rid of the reviews when they’re ruining the reputation of your business. False reviews are bad for your ratings and it can be hard to advertise your business online. You can use firms that provide online reputation management services to remove fake reviews. They’re equipped with the right know-how and skills to get rid of these reviews effectively.